Policies on Privacy and Security
Because information is an important part of our business, we understand how important it is to you to know what will happen to any credit or other personal information you give us. We hope this statement will answer your questions about our information policies and security precautions.
The Information We Collect
You browse the Bactronix of Ohio (bactronixoh.com) web site anonymously. There are two ways that we gather information about you. We do track which pages of our site you visit and note your IP address (as all web sites do automatically). Second, we also gather specific information from you when you provide information on the “Contact Us” page and/or purchase products on the “Online Store” page and fill out the order information and credit card number. You are advised that the information collected is immediately converted to an E-mail transaction and routed to the appropriate person to handle the information. The information provided IS NOT stored on the file servers for your security.
We Respect Your Personal Privacy
Bactronix of Ohio knows how important it is that sensitive information about you remains confidential. Bactronix of Ohio will not exchange general tracking and IP address information collected by our web site or store any private information on our file servers to provide maximum security of all information submitted.
Additional Privacy Information
To learn more about privacy, the Federal Trade Commission (FTC) has created a reference page on Internet privacy at .
United Parcel Service (UPS) is our primary method of shipping. Orders over 150 lbs. will be shipped via FedEx. Shipping rates apply to all products. Our website accepts orders 24 hours per day, 7 days per week however, we will only process and ship orders during our normal hours of operation (8 a.m. – 5 p.m. E.S.T, Monday thru Friday). If you require rush delivery, be sure to order before 2 p.m. E.S.T. Most products will ship UPS via our Moon Township, PA warehouse. Please note that some products may ship directly from the manufacturer.
We cannot ship to P.O. boxes, please specify a street address so we can ship your order without delay.
For questions regarding this policy, please contact:
| Bactronix Corp. 333 Rouser Road Building 4, Suite 103 Moon Township, PA 15108 | |
| (Toll-free) | 855-515-3231 |
| (Phone) | 412-375-7886 |
| (Fax) | 412-375-7892 |
Return Policy
Your satisfaction is our guarantee. If a return shipment is required (within 30 days of receipt of your shipment) you MUST obtain a Return Merchandise Authorization number (RMA) from a customer service representative. Please email your requests to shop@bactronix.com or request an RMA # online. Upon receipt of your RMA #, please include a copy of the original invoice received with the merchandise and send the package prepaid, via UPS:
| Bactronix Corp. 333 Rouser Road Building 4, Suite 103 Moon Township, PA 15108 | |
| (Toll-free) | 855-515-3231 |
| (Phone) | 412-375-7886 |
| (Fax) | 412-375-7892 |
Refund Policy
You will receive a credit via your original method of payment. Monetary refunds and/or product exchanges will only be granted on items purchased directly from Bactronix Corp. Please allow 10-14 business days for processing of returns and issuance of credit upon receipt. Please note that we can refund the initial shipping costs only if the return is a result of our error.
